Service Policies & Shipping
Customer Service Hours
9:00 am to 6:00 pm Pacific Standard Time, Mon. thru Fri. Closed on weekends and major holidays.
Orders by Fax, voice mail, Internet or e-mail: 24 hours a day.
To Place a Phone Order
Call Toll Free: 877.707.0988 or 503.626.6802 in OR
or Fax us at: 503.217.6046
or e-mail us at firstname.lastname@example.org
Please provide us with the following information: Your name, clinic name, address, phone number, your desired product(s) by name or item number, bottle size, quantity and dosage form (ie. liquid, powder or caps).
Billing & Terms
First-Time orders are paid with valid Visa, MasterCard, American Express, Discover card or by C.O.D. or pre-paid check or money order.
We can also accept payments via PayPal at: email@example.com
Customers with established history may request Net terms upon credit approval. Past due accounts over 45 days may be subject to a finance charge of 1.5% compounded monthly (18% annually) and placed on C.O.D. status. Unfortunately, we are unable to ship orders against a delinquent account. Returned checks are subject to a $25.00 NSF charge.
Small packages are shipped via US Postal service or UPS. Larger packages may ship via UPS (Ground, 3rd Day 2nd Day or Next Day). FedEx service available on request. Shipping charges are additional and will be determined at time of actual shipment not at time of your online checkout. Customers are responsible for shipping and handling charges (some exceptions may apply). Shipping charges are set forth by the carrier(s) not by us. Rates are determined by actual and or dimensional weight along with shipping destination zones as set forth by UPS and US Postal service. We will always try to send your parcel by the least expensive method and in as compact and economical a parcel as safely possible. We are very sensitive to our clients shipping charge concerns. We will only charge exact shipping prices as set forth by the shipping carrier's published rates. Our handling charge for wholesale approve customers will not be more than $10.00 unless a very customized order or shipment requirement is pre-arranged (retail customers do not pay handling charges.).
If you would like an email with the exact shipping charges, please indicate this in your comments on the check out page.
When you Checkout upon completion of your order submission, your credit card info. has been securely "received" but has NOT been charged thru our online checkout portal. Once the order is actually filled, packed, weighed and ready to ship, then your credit card will be charged for the amount indicated on the checkout page plus Shipping charges and a nominal handling charge (usually less than $10.00, retail customers do not pay handling charges).
You may request a electronic invoice with exact shipping & handling charges along with a tracking number to be emailed to you, by stating so in the "comments" field on the checkout page.
We will then run your credit card in-house upon your approval of indicated shipping & handling charges. If no comment is left to contact you with exact shipping charges, we will automatically charge your card and ship your parcel according to the lowest published rate that we can get for UPS or USPS.
Small packages are generally shipped via US Postal service. Parcels to the East coast, HI, AK or small residential deliveries will typically go via US Postal either as First Class mail (if under 15oz) or as Priority or Flat rate Priority mail. Larger packages may ship via UPS Ground (default), or via UPS 3 Day, 2nd Day or Next Day (depending upon client requests). FedEx service is available upon request but is less convenient for us and may incur a larger handling fee due to extra steps involved. International shipments will generally go by US Postal service. Actual international freight and customs charges apply. If you would like us to ship on your own UPS or FedEx account, please provide your shipping account # in the comments field of our Checkout page and indicate which carrier to use and which delivery method you want.
Orders over $250.00 will receive free ground shipping (UPS Ground or priority) depending on package size and weight. Large freight and heavy weight exemptions may apply. Exceptions to HI & Alaska where a credit of up to $25.00 may be applied to orders over $250.00. International freight and Customs charges apply. Optional Parcel insurance can be added at customers' request and expense. - Customers that receive any Discounts are not applicable for free ground shipping.
Discounts (for Golden Lotus products only)*
5% Discount for orders over $250.00
10% Discount for orders over $700.00
15% Discount for orders over $1500.00
20% Discount for schools, non-profit institutions & start up pharmacies.
* Specially sourced items, third party products and some low margin items excluded.
Product returns are accepted for exchange, credit or refund with prior authorization. Returns must be made within 30 days of invoice date and be accompanied by a copy of the invoice.
We have a 1-3 day lead time for in-stock items. There may be exceptions based on item availability. Custom formulas may take longer to fulfill depending on complexity, ingredient availability or our workload.
Customized labels, measuring beakers, reference books, bottles, droppers and caps (various sizes, glass or PET)
Our products are sold to and intended for use by health care professionals and students who are familiar with the proper and safe use of herbs. The purchaser accepts full responsibility for the safe and proper use of the products and agrees to indemnify and hold Golden Lotus Botanicals, LLC harmless from any consumer claims against products supplied by them and their ultimate use.
Structure & Function Claims
The information in this publication is presented in an accurate, truthful and non-misleading manner. Statements are supported by modern research and referenced accordingly. These products are not drugs but herbal supplements for special dietary use, under the care of licensed health care providers pursuant to applicable Federal laws.
*These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, mitigate or prevent any disease.